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Terms of Service

Last updated 26 October 2026

These terms are an agreement between you and BeLateral ("we", "us") for using our website, Able° and the dashboard (together, "the service"). Please read them with our Privacy Policy and Acceptable Use Policy, which form part of them. By creating an account or buying a plan, you agree to these terms. If you use the service for a company, you confirm you're allowed to accept them on its behalf.

The service

Able° gives you your own AI agent. When you buy a plan, we set up a private server for your team, install the agent software, connect it to the chat apps you choose and to an AI model through our gateway, and keep it updated. You manage it from your dashboard.

We may improve or change features over time. If we remove something important you're paying for, we'll tell you in advance.

Your account

  • You need to be at least 18 to create an account.
  • Keep your login details safe and tell us straight away if you think someone else has used your account. You're responsible for what happens under your account.
  • An account can belong to several teams. Everything you buy and deploy belongs to a team. The team's Owner is responsible for it and for the people they invite, and can give others roles such as Admin, Member, Billing or Viewer.

Plans and payment

  • Prepaid. Plans are paid up front for the term you choose (for example 1, 3, 6 or 12 months). Longer terms may cost less per month. Prices and terms are shown before you pay.
  • No automatic renewal. Your plan doesn't renew on its own. We send reminders before it ends, and you can renew whenever you like; renewing early adds the new term after your current end date.
  • Upgrades during a term are charged for the days left in it, at the new price, and keep the same end date. Downgrades take effect when you next renew.
  • Add-ons bought during a term are charged for the days left in your current term.
  • No refunds for unused time. Payments aren't refunded or credited if you downgrade, stop using the service or don't use all of your term, except where the law gives you a right to a refund.
  • Payments are taken by Stripe. Prices are in the currency shown at checkout. You're responsible for any taxes that apply to your purchase, unless they're shown as included.

AI credits

  • AI usage is paid from prepaid credits, separate from your plan. You buy credits in your dashboard, and each request your agents make uses credits based on the model and how much it reads and writes. Current rates are shown in your dashboard.
  • You can set a daily spending cap and low-credit alerts. We also apply our own daily and rate limits to protect your balance and the service.
  • If your balance runs out, your agents pause and reply to new messages with a short note until you top up. The last request in progress may take your balance slightly below zero; that amount is taken from your next top-up.
  • Credits don't expire while your account is open.
  • Credits aren't refundable and can't be exchanged for cash, except where the law requires.

When a plan ends

If your plan ends without being renewed, or we suspend your team under these terms:

  1. Your agents stop working and reply to new messages with a short note explaining they're paused.
  2. Your server and settings are kept for a grace period (currently 14 days). Renew within it and everything carries on.
  3. After the grace period, your server and everything on it, including what your agents remember, is permanently deleted. If you had the backups add-on, we keep your latest backup for a short time afterwards (currently 14 days).

We'll email you before your server is removed. Please keep your own copy of anything you need.

Your content and your agents

  • You keep all rights to what you put into the service and what your agents produce for you. You give us permission to host, process and transmit it only as needed to run the service for you.
  • AI can be wrong. Check your agent's work before relying on it, especially for anything legal, financial, medical or safety-related. You're responsible for how you use what it produces and for what your agents say to other people.
  • If your agent talks to other people, you're responsible for having the right to process their messages and for telling them they're talking to an AI agent where the law or the platform's rules require it.

Chat apps and other services

Able° connects to services run by other companies, such as Telegram, LINE and WhatsApp, and to AI models through OpenRouter. Your use of those services is also subject to their own terms and policies. We aren't responsible for their availability or their decisions, for example if a platform restricts or bans an account or number.

Advanced access

You can turn on SSH access and a browser terminal to your server. This is an advanced option, used at your own risk: changes you make can break your agents, and we can't always undo them. We may need to reset or rebuild your server to fix problems caused that way.

Suspension and closing your account

  • You can stop using the service at any time, and delete your account from your settings.
  • A team's Owner can delete the team from its settings. Its plan ends straight away, it doesn't renew and unused time isn't refunded, and its agents stop working. Its server, its agents (including what they remember) and its chat app connections are kept for 7 days and then removed for good. If you delete a team by mistake, contact us within those 7 days and we can restore it.
  • We may suspend or close an account or team, or remove content, if you break these terms or the Acceptable Use Policy, if you don't pay, if the law requires it, or to protect the service, other customers or the public. Where it's reasonable, we'll warn you first and give you a chance to fix the problem.

Availability

We work to keep the service running and your agents online, but we can't promise it will always be available or free of errors. We may need to carry out maintenance, and services we rely on (such as hosting, chat apps and AI model providers) can have outages of their own.

Liability

Nothing in these terms limits liability that can't be limited by law, or your rights as a consumer where consumer law applies to you.

Otherwise, the service is provided "as is". We aren't liable for indirect or consequential losses, such as lost profits, lost data or business interruption, or for losses caused by AI output, third-party services or your own changes to your server. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.

Changes to these terms

We may update these terms. If a change is important, we'll tell you by email or in your dashboard before it takes effect. If you keep using the service after that, the new terms apply; if you don't agree, you can stop using it.

Contact

Questions about these terms: hello@belateral.co.