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Acceptable Use Policy

Last updated 26 October 2026

This policy sets out what you can't do with BeLateral and Able°. It applies to everyone on your team and to everything your agents do. It forms part of our Terms of Service. If you're unsure whether something is allowed, ask us first at hello@belateral.co.

Don't use your agents to

  • Send spam. No unsolicited bulk or automated messages, and no messaging people who haven't chosen to talk to your agent or your business.
  • Deceive people. Don't pretend your agent is a human when someone asks, impersonate another person or organisation, or use it for scams, phishing or fraud.
  • Break the rules of chat apps. Follow the terms and policies of Telegram, LINE, WhatsApp and any other platform you connect. Breaking them can get your account or number restricted or banned, and we can't reverse that.
  • Break the law. This includes privacy and data protection law (for example, collecting or using people's personal data without a lawful basis), consumer protection, intellectual property and anti-spam laws.
  • Harm or harass. No harassment, threats, hate, or content that exploits or endangers children.
  • Give high-stakes advice without a professional. Don't present your agent's output as professional legal, financial or medical advice, or use it alone to make decisions with legal or similarly significant effects on people.

Don't misuse our systems

  • Don't try to get around your spending limits, metering, rate limits or credits, or use another team's access.
  • Don't probe, scan or attack BeLateral's systems or other customers' servers, or try to reach data that isn't yours.
  • Don't use your server, including through SSH or the browser terminal, for anything other than running your agents. That means no crypto mining, no hosting unrelated public services, and no malware, botnets or attacks on others.
  • Don't resell or share access to the service without our written permission.

How we enforce this

If we believe this policy has been broken, we may, depending on how serious it is:

  • contact you and ask you to fix it;
  • pause your agents or suspend your team;
  • disable a user's access;
  • close your account, without a refund for unused time, as set out in our Terms of Service.

Where it's reasonable, we'll warn you first. Actions our staff take on your team are recorded with a reason, and your team's Owner can see them in the activity log. We may also report illegal activity to the authorities.

Reporting misuse

If you think an Able° agent is being misused, for example it's sending you spam or messages you didn't ask for, email hello@belateral.co with what happened, when and the chat app involved. We'll look into it.